Shipments and returns

Your pack shipment

Packages are generally dispatched within 1-3 days after receipt of payment and are shipped via FedEx with tracking and . If you prefer delivery by FedEx Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

When will I get my order?

In most cases, non-prescription orders will arrive 1-3 business days after you place your order, depending on your location. Note: some non-food orders may take 5-10 business days for delivery. For prescription orders, please allow an additional 2 business days for the prescription to be verified with your veterinarian.

How can I track my order after it ships?

When we ship your order, we'll send you an email with tracking information. You can also track your order in your account under Order History. Please note that it might take up to 24 hours in some cases for tracking information to be updated by the carrier, but don't worry! Once you get the email, the order has already left our warehouse.

Where will you ship my order from?

Most orders ship from one of our two warehouses, Bursa or Inegol, Turkey. In some cases, orders might be shipped from one of our partner warehouses. We'll notify you at checkout when this happens.

How are you maintaining the safety during COVID 19 pandemic?

Proper precautions are being taken regarding safety, hygiene and sanitization of our warehousing facility is done at regular intervals. Temperature check of the employees is a mandatory activity prior to their entry and exit from the facility.